Yet to be # 3

God cannot lie…

Heaven and earth shall pass away, but my words shall not pass away.  – Matthew 24:35 KJV

Jesus said it and he cannot tell a lie because, he is holy and he is God. There is no doubting his words. Doubting leads to fear and fear to unbelief.

Yet to be #2

that element of belief that it will or can happen

“Yet to be” means – something has not at this very moment happened, but there is that element of belief that it will or can happen.

Yet to be #1

“The Lord has heard my supplication, the Lord will receiver my prayer. – Psalm 6:9 Kjv

God hears every prayer and answers them all.  Sometimes the answer it yes, no or sometimes wait awhile.  The writer of this verse is positive. God hears and God will answer.  There are no doubts.

Hope

…who against hope believed in hope and hope does not put me to shame.  Therefore, my heart is glad because my trust is in the Lord and I wait on him.  For his promises are true and He is my hope. It is He who renews my strength, for when I am weak then I am strong. Hence, I can run and not be weary, walk and not faint and fly high above the heavens like the eagles that soar.

References:

Romans 4:18a, Romans 5:5, Psalm 16:9, Psalm 130:7, Proverbs 29:25, Isaiah 40:31, Jeremiah 17:7, 2 Corinthians 1:20 and 12:10b – adapted from KJV

New Year – Hope

Forasmuch as you know your labour is not in vain in the Lord. 1 Corinthians 15:58 Adapted from the KJV

Now comes the weeping,

then the glad reaping,

Now comes the labour in the Lord

then the reward. – by Anon

2021 is a new year, another chance to start fresh with a so called clean slate. Although this year is new, the hardships, stress and pain of 2020 are old and will not so easily disappear but will linger. Nevertheless, we can rest assure there is HOPE as we pray for something better.

Hope does not make us ashamed.

Accessibility in Lockdown: Hearing Clinic

Accessibility is important for the survival of any hearing clinic in this time of city wide lockdowns and the new normal. The ability for the public to have access to the hearing clinic and the services provided by that clinic is important.

Accessibility is important for the survival of any hearing clinic in this time of city wide lockdowns and the new normal.  The ability for the public to have access to the hearing clinic and the services provided by that clinic is important. Clinics are continuously opening their doors wider hoping to welcome back old and faithful clients and to attract new clientele.  Time lost in the lockdown can never be recovered, therefore kick starting sales and projections will be challenging especially when some parts of the city are still closed and some clients are still evaluating the risk factor entailed with any hearing visit. However, clinic doors cannot remain partially closed indefinitely when people need help with their hearing concerns.  It is good business practise to have in place a comprehensive operational and marketing plan before and well into the lockdown, to anchor the hearing clinic in the first few month at the reopening and beyond. Hearing businesses rely on customer service and reliability.

Photo by Tim Mossholder on Pexels.com

How can a clinic still deliver exceptional service to the public within this time of the new governmental regulations of social distancing, mask wearing, appointment only solutions, plexiglass reception desks and constant handwashing? Not that we do not regularly wash our hands.

Is the drop in or walk in service gone for good?

Are the days of social greeting and cordial welcome turned to something cold and clinical?

Can clients still pop in for a quick visit and chat about daily matters while getting hearing aids cleaned or adjusted?   

Can we still show care wearing face shields and masks? 

These are all good questions lurking in the far recesses of clinical staff and the public.  The service model will change in the new normal and as clinicians, we will learn to adapt in order to still give exceptional service.  Learning to adapt and to move along with the changing and ever evolving hearing industry can be a challenge to clinicians, but it is nothing out of the ordinary.  Hearing aids are rapidly developing and improving, becoming more technological advanced to meet the needs of the hearing aid user and to make their wearing more successful.  Training is continuous and copious allowing the clinician to remain fresh, knowledgeable and proficient. 

In this new normal, hearing clinic in house service will alter for safety reasons but new services will emerge and grow over time.  One such service is the moving forward of the telehealth, e-health or remote care hearing service model.  The electronic use of delivering health service. (www.who.int)

This is a concept in the hearing industry that is available but not readily used. Due to the Covid -19 pandemic it has become a shining star bumped to the top of the list of services.  Like everything else there is the good, the bad and the ugly.  Telehealth in the hearing industry is a little of everything. 

Photo by Edward Jenner on Pexels.com

The ability to adjust hearing aids remotely is a plus for the hearing aid user and clinician.  The follow up appointment can be conducted via the internet using a similar feature such as face time or skype.  The client books and appointment with the clinician, they connect via the internet with audio and visual.  The clinician can do adjustments to the user’s hearing aids in real time.  The client does not have to be in the office but can be at home, at work, a restaurant, basically anywhere they can connect with the use of an app on their phone.  Amazing and satisfying for both client and clinician. 

But what if? 

  • The client has no clue how to connect to the internet or use the phone app
  • There is poor internet service on both the clinician or the client’s side.  Simple troubleshooting regarding Wi-Fi connection or internet service provider information and connection is important before booking appointments.
  • Client does not have the up to date android version or IOS on their phone in order to download the app
  • Client has older hearing aid technology not compatible with this new software feature.  Not all clients will have hearing aids suitable for remote programming.  This maybe an opportunity to discuss the benefits of newer technology.
  • Clinician does not have the correct training – continuing education is needed and should be completed before venturing into virtual programming.

These are a few road blocks to bear in mind.  They are not barriers.  The success of telehealth is not impossible to achieve, training may be needed on both the client’s side and the clinician’s side. Also, certain clients are better candidates for this service than others because of technological deficiencies which maybe at first difficult to overcome.  Therefore, explanations and making appointments less complicated but simple is the best approach. Complicated concerns need in house appointments and follow up care at the clinic is good practise.   Clinicians need to remember that telehealth is only just a part of the full service regime provided by the clinic and not the only service available. 

Along with the regular in house service such as hearing tests, face to face adjustments and follow up care additional service models are available to the client when needed.

Other Services:

  • Curbside service within hours of operation – available for picking up supplies and emergency repairs or cleaning.
  • Chat line – live persons should be available to talk with the public.
  • Online how- to- videos and help videos will support the hearing aid end user
  • Call centre or support call service – up to date with available access times and staffed with knowledgeable individuals preferably an Audiologist or a Hearing Instrument Practitioner
  •  Online presence/ website – up to date website with tips for clients to follow and contact information.

“Embracing Remote Programming” by Shari Eberts from her website http://www.livingwithhearingloss.com  is a great resource written from the point of view of a person living with hearing loss.

Telehealth is here to stay. The current situation of COVID-19 has solidified the need to implement alternative methods of providing hearing healthcare to current and future patients. ( Remote Hearing Care a Primer by Dr.Younker, wwwhearinhealthmatters.org)

Delivering exceptional and professional service to those with hearing loss is the framework of a healthy hearing clinic.  As a clinician, our duty to the clinic and the public is to remain proficient in our education and practical in its application.  The service we provide is diverse, ongoing and it is essential for those in need, thereby making reliability and availability the hallmark of a good full service hearing clinic.

Two Reasons Why This is Not the New Normal

But for now in this early part of the year 2020, the beginning of this new decade, it is important to practise social distancing in order to flatten the curve so that things can get back to normal.

Saying this is the new normal is like saying there is no hope.

Is it normal to stay in our homes for days, weeks or even months; some people live alone whereas others live with roommates, family or pets.  Is it normal to wear a mask out in public going to work or to appointments or just out picking up groceries? 

Is it normal to put a long awaited wedding, class graduation or birthday party online and have friends and family post in through social media because everyone in the city has to remain apart, at a two meter distance? 

That isn’t normal.  That isn’t living.  But for now in this early part of the year 2020, the beginning of this new decade, it is important to practise social distancing in order to flatten the curve so that things can get back to normal. Back to a time when socializing was to laugh, talk and be happy face to face without this virus hanging in the air. 

The days of getting together with friends and family for some kind of social aren’t gone forever.  This is only a bump along the road of life and rest assured, “all these things must come to pass. But the end is not yet.” (Matthew chapter 24: verse 8, KJV)

There is always hope and without having faith, hope isn’t possible

“Now faith is the substance of things hoped for, the evidence of things not seen,” and hope does not disappoint us. (Hebrews chapter 11 verse 1 and Romans 5 verse 5, KJV)  

Life – Mission Impossible

My Mom always said, ” trust Him where you cannot trace Him.”

When you don’t see things turning around in your life. The boss at work doesn’t give you credit and you work harder than others, the bills keep mounting up and your bank account has a zero balance, a loved one is ill or you just don’t know what to do with your life. You’ve done everything you know to do and still it isn’t enough.

Trust God

Jesus said in Mark 19 verse 27 …” with men it is impossible but not with God for with God all things are possible.

Trust Him where you cannot trace Him…

Comfort in a Snapshot – the Secret Place

He that dwelleth in the secret place of the Most High shall abide under the shadow of the Almighty Psalm 91 verse 1

This verse is a promise from God or a snapshot of comfort

The Secret Place is a personal relationship with God (the Most High or the Almighty). Words of comfort from God are always true and pure. A relationship with God guarantees full and complete insurance coverage. He will give protection, guidance, counsel, love and much more. There is nothing He will withhold because all things are available to us – to those who love Him.

see also Proverbs 18 verse 10

  • Amen

O Canada – We the North

Today, we make history here in Toronto by hosting the NBA champion playoffs. The playoffs have never gone North but now they have and in a few short hours Toronto will have their shot at basketball stardom.

Canada is a great place to visit as well as to live. The multicultural feel of this wonderful city Toronto is great from the support of the basketball fans to the average people on an average day.

I love this city. It is my home and I’ve lived here all my life. Sure it has its fair share of problems small and not so small, but all things aside we can stand together when the time is right. And the time is now. Where do you see in this great continent different races, cultures, ages, people of different languages come together to celebrate one thing?

No where but Toronto. There is nothing like Toronto.

This is our chance to shine as a international city with so many options, so many things to see, to do and to celebrate. We are a city of plenty and we like to share. Come visit. Cheer us on while we play our neighbour to the south in the NBA playoffs and see if you like us.

What’s there not to like?

Late Spring in Toronto